Scheduling queues
Calls for appointments line up in order and spread across your front-desk team, instead of ringing out or hitting a busy signal.
Industries · Medical clinics
When patients call, they get through.
For medical, dental, and specialty practices, the phone is the front door. AEGIS keeps it open with clear calls, smart routing for the front desk, and providers who stay reachable after hours.
Built for the front desk
Busy mornings, without busy signals.
Monday-morning appointment rushes, prescription refills, and lab callbacks all hit the same few lines. We design call routing around how your practice actually works: queues for scheduling, direct lines for referrals and pharmacies, and after-hours routing to the provider on call.
Every call rides our multi-path network edge, so a bad moment on your internet connection doesn't become a dropped call with a patient.
Why clinics choose AEGIS
Everything a practice needs from its phones.
On-call, anywhere
After-hours calls route to the provider on call, who can answer on the Aegis Connect app using the practice's caller ID, not their personal cell number.
About the app: On-call, anywherePrivate by design
Calls are encrypted with TLS and SRTP, hosted in highly secure AWS data centers, and we never record calls unless you turn recording on.
Security details: Private by designFax that still works
Healthcare still runs on fax. We'll plan for your fax lines and machines during design, instead of leaving them as an afterthought.
Shared texting
Business text messaging on your practice numbers, with shared inboxes so the next available staff member can reply.
Calls that don't drop
Calls travel over every connection at your site, in both directions, and the most reliable audio wins, so a hiccup on one line never reaches your patients.
Hear the difference: Calls that don't dropReady for multi-location practices
One system, every office.
- Transfer between locations with a single button press, as if every office were down the hall.
- One main number that can route callers to the right location, provider, or department.
- Training included so new front-desk staff are confident from their first shift.
- Real humans for support: average hold time under a minute, with every tech based in the US.
Let's talk about your practice.
Tell us how your phones work today, including fax, after-hours, and any HIPAA requirements, and we'll design around it.