At Aegis Communications, we understand that reliable, high-quality communication is the backbone of your business operations. That’s why our Aegis Enterprise Communication Solution is meticulously engineered to deliver ease of use, superior reliability, exceptional support, and seamless integration with—or independent from—your existing IT environment.
We prioritize simplicity without compromising functionality. Every system is:
Custom-designed exclusively for each customer’s specific needs and environment
Built with usability as a top priority, ensuring your team can operate it with a minimal learning curve, and if you need assistance, we are a quick phone call away
Delivered with comprehensive training included, so your staff is confident and empowered from day one
Equipped with seamless new employee on-boarding, making staff expansion or turnover simple and stress-free
Call clarity and consistency are at the core of our solution:
Real-time call path redundancy to Aegis Data Center Clusters to ensure continuous high quality voice availability regardless of your ISP conditions
Jitter-sensitive call path selection allow our system to correct for call quality issues in real time that other systems are unable to even detect
Redundant carrier connections ensure uninterrupted calling even if your main ISP completely fails
Backed by edge routing accelerators for the lowest latency, stable, and resilient calls
Service proximity—our exclusive geo-sync between your site and voice carrier further actively reduces latency and enhances quality
Our customer-first support model is built on responsiveness and accessibility:
Standard Support (Monday – Friday, 8:00 AM – 5:00 PM):
Reach us via phone, email, text, or our customer portal
Phone: Typically answered within 60 seconds
Email & Text: Typical response time within one hour
After-Hours, Weekend, and Holiday Support:
Available via voice mail, email, text, or customer portal for urgent needs outside normal hours
The Aegis Communication Solution is engineered to integrate seamlessly with your existing IT setup. However, it also includes the ability to run independently via a secure containerized system. This flexibility allows it to adapt to a wide range of customer environments, from highly integrated networks to standalone setups.