SMS Messaging and 10DLC Compliance Policy
At Aegis Communications, we utilize SMS (Short Message Service) and MMS (Multimedia Message Service) to communicate important information with our clients, enhance support, and deliver service updates. We are committed to adhering to all applicable regulations, including the Telephone Consumer Protection Act (TCPA) and the industry guidelines for Application-to-Person (A2P) messaging, specifically the 10-Digit Long Code (10DLC) requirements in the United States.
What is 10DLC?
10DLC refers to the system for businesses to send A2P text messages using standard 10-digit phone numbers. Mobile carriers in the US require businesses to register their 10DLC numbers and the purpose of their messaging ("campaigns") to ensure messages are legitimate, reduce spam, and improve deliverability. Aegis Communications ensures all our SMS campaigns and numbers are properly registered and compliant with 10DLC standards.
Our SMS Communication Practices:
We categorize our SMS communications into two primary types, each with distinct consent requirements:
Account and Support Communications (Implied Opt-In):
Purpose: These messages are strictly for communication related to your account, service inquiries, and support purposes. Examples include:
Responding to your direct SMS inquiries to our support numbers.
Providing updates on support tickets.
Confirming changes to your account details (e.g., password resets initiated by you).
Billing inquiries or payment confirmations for services you've ordered.
Consent: By initiating an SMS message to Aegis Communications (e.g., texting our support number), or by providing your mobile number to us for support communication during a call, you automatically consent to receive SMS replies and related follow-up messages for that specific interaction or account-related inquiry. This constitutes an implied opt-in for transactional and customer service communications.
Opt-Out: You can opt-out of these communications at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message received. You may receive one final message confirming your opt-out. For assistance, reply HELP.
Service Outage and Alert Notifications (Explicit Opt-In):
Purpose: These messages are for critical service-related alerts, such as scheduled maintenance, unexpected service outages, emergency notifications, or other time-sensitive operational updates that may impact your service.
Consent: To receive these important notifications, you must explicitly opt-in. This typically involves:
Checking a specific box on our website.
Replying to a confirmation message after signing up.
Clearly consenting verbally during a recorded interaction (if applicable).
Texting a specific keyword to our designated number (e.g., "TEXT ALERTS" to opt-in).
Disclosure: When you opt-in for these alerts, we will clearly inform you of:
The nature of the messages (e.g., "Service Outage Alerts from Aegis Communications").
The approximate frequency of messages (e.g., "Messages may be sent as needed").
Any potential message and data rates that may apply (though we generally do not charge for these messages, your carrier's standard rates may apply).
Instructions on how to opt-out (e.g., "Reply STOP to cancel").
Opt-Out: You can opt-out of these notifications at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message received. You may receive one final message confirming your opt-out. For assistance, reply HELP.
General SMS Best Practices and Protections:
No Sharing of Mobile Information: We will not share your mobile phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes without your explicit consent.
Message Content: We will only send messages that are relevant to the purpose for which you have opted-in or the nature of your interaction with us. We strictly prohibit the sending of illegal, harassing, or inappropriate content.
Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
Record Keeping: We maintain records of all consents and opt-outs as required by law and industry best practices.
Security: We implement security measures to protect your mobile information.
Your Rights:
You have the right to:
Know what information we collect via SMS.
Opt-out of SMS communications as described above.
Request clarification on any SMS message you receive from us.
If you have any questions or concerns about our SMS messaging practices or wish to manage your communication preferences, please contact us using the information provided in the "Contact Us" section of our Privacy Policy.