(Unless alternative arrangements for your account have been made)
Bills sent out via email on the 15th of every month for the previous months statement.
Clients are required to put a payment method on file and enable auto-pay after the first months bill.
ACH is preferred for payment. Non-ACH accounts may be assessed additional payment fees.
Direct ACH and 3rd party bill paying services like bill.com are NOT SUPPORTED at this time. Bills are often slightly different amounts each month due to changing usage amounts and taxes and these services will not generate acceptable payments.
For client that have not yet setup auto-pay or have not updated expired payment methods:
Delinquent accounts will be disabled if a 3rd unpaid invoice is generated.
Accounts past due will be assessed a delinquent account fee of $20 times the number of unpaid invoices.
If a delinquent account is disabled, all open invoices and a $50 reconnection fee must be paid must be paid prior to reconnection.
For clients paying by check:
There is a $30 fee for returned checks for clients paying by check.
Check made out for any other amount than the invoice total(s) will not be accepted.